Our integrated model

The best of outsourcing + the best of a standard business model = CXG

You want to outsource some of your operations to another company but you are wary of giving up visibility and control
or want to make sure that the service provider and the staff have sufficient knowledge and understanding of your business and customers

The answer is our integrated solution.

Best of Both Worlds

Our resources

Our resources

We provide the facilities and the equipment.

Our staff

Our staff

We recruit the professionals you need in compliance with the local employment law.

Our responsibility

Our responsibility

We take full responsibility for admin and legal: HR, compensation and benefits, social security and termination.

Your leadership

Your leadership

The right people in key positions: we accommodate your own expat staff and help locally recruit your line managers.

Your vision

Your vision

Your staff needs to adopt your values and master the required skills. Your trainers are welcome to work on site.

One team

One team

We're fully aligned and seamlessly integrated, a cohesive team covering the process end-to-end.

Your success

Your success

Your success becomes our goal.

Benefits

The main reasons to consider BPO are cost, efficiency and flexibility.
Our model checks all boxes and you don't have to choose.

Cost efficiency.

Focus and flexibility.

Less red tape.

Streamlined operations.

The common practice of just offshoring pieces of a process or services, leaving the critical segments at home, eliminates the efficiencies and effectiveness possible when one company manages the entire process end-to-end.

In the general case, there is little to set BPO providers apart other than size. They often provide similar services, have a similar geographic footprint and employ similar approaches. We are different and our clients know it.

Unlike others, we offer you

Perfect visibility of the process.

First-hand command and control.

Direct involvement in recruitment.

Direct supervision of implementation.

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